Datenschutzerklärung

This Privacy Policy describes how Emma Jakob ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction using our store and website (the "Services") or otherwise communicate with us. Our store is powered by Shopify, which enables us to provide the Services to you.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, and payment confirmation. Card details are handled by our secure payment processors and are not stored on our servers.
  • Account information including your username, password, and preferences.
  • Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel.
  • Communications with us including the information you provide when you contact our support team.
  • Device and usage information including your device, browser, IP address, and how you interact with the Services, collected through cookies and similar technologies.

How We Collect Personal Information

We collect personal information directly from you, automatically through the Services (for example through cookies), from service providers who act on our behalf, and from partners or other third parties where applicable.

How We Use Your Personal Information

  • Providing the Services. To process your payments, fulfil your orders, manage your account, arrange shipping, handle returns and exchanges, and provide customer support.
  • Marketing and advertising. To send you marketing communications where permitted, and to show you relevant advertisements. You can opt out of marketing emails at any time.
  • Security and fraud prevention. To authenticate your account, provide a secure shopping experience, and detect or prevent fraudulent or unlawful activity.
  • Legal compliance. To comply with applicable law and respond to valid legal requests.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, fulfilment, shipping, data analytics, and customer support.
  • With business and marketing partners, who will use your information in accordance with their own privacy notices.
  • When you direct or consent to the disclosure, such as to ship your order.
  • To comply with legal obligations, enforce our terms, or protect our rights and those of our customers.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal.

Cookies

We use essential cookies to operate the website and, with your consent, analytical and marketing cookies. You can manage your cookie preferences through the cookie banner on our website. For more information, see the Shopify Cookie Policy.

Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of those sites, and we encourage you to review their policies before providing any information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We use appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, please contact us using the details below. We will respond as required under applicable law and will not discriminate against you for exercising your rights.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live, including within and outside Switzerland and the European Economic Area. Where required, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most recent version will always be available on this page.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Emma Jakob
Oudenbosscheweg 2, 4751 SH Oud Gastel, Netherlands

Email: info@emmajakob.ch