About Us
Who We Are
Emma Jakob is an online clothing store serving customers across Switzerland. We operate online only, which keeps our process simple: clear product information, secure checkout, and reliable customer support from order to delivery.
What We Offer
Our focus is on clothing that fits everyday life. We keep our range intentional and choose pieces with real occasions in mind, so the catalogue stays easy to navigate and easy to shop.
How We Work
- Clear product information. Each listing aims to give you the details you need to choose with confidence.
- Secure checkout. Payments are processed through encrypted, industry-standard providers. We accept Maestro, Mastercard, Visa, TWINT, and Shop Pay.
- Reliable support. Our team is available on business days and aims to reply to every message within 24 hours.
- Honest communication. You receive an order confirmation when you check out, and a shipping notification with tracking once your order is on its way.
Shipping, Returns & Support
Orders are processed within 1 to 3 business days and typically arrive within 6 to 13 business days from purchase. If something is not right, you can request a return within 3 days of delivery in line with our Return & Refund Policy. For broken or defective items, we send a free replacement.
Get in Touch
Have a question about a product or an order? We are here to help.
Email: info@emmajakob.ch
Business hours:
Monday to Friday | 09:00 – 17:00 (CET)
Business Information
This store is operated by Emma Jakob, Oudenbosscheweg 2, 4751 SH Oud Gastel, Netherlands.